Return and Refund Policy
RETURN & REFUND POLICY
Last Updated: 14 August 2026
At PROFITKART, we aim to provide customers with a reliable and convenient shopping experience. We understand that there may be situations where a product needs to be returned, replaced or refunded.
This Return & Refund Policy explains the conditions and process applicable to eligible products purchased through the PROFITKART platform.
The return, replacement and refund options available for a product may vary depending on the product category, brand, seller, product condition and applicable product-specific terms displayed at the time of purchase.
1. Return & Replacement Eligibility
A product may be eligible for return or replacement in circumstances including, but not limited to:
- Product received in a damaged condition
- Defective or non-functioning product
- Wrong product received
- Product received with missing essential parts or accessories
- Product materially different from the product ordered or described
- Product not matching the applicable specifications or features represented at the time of purchase
- Other eligible reasons specifically mentioned on the product/order page
The applicable return or replacement option will depend on the product and the circumstances of the request.
2. Return Period
Eligible products may be returned within 10 days from the date of delivery, unless a different return or replacement period is specifically mentioned on the relevant product page or order details.
Customers are advised to check the applicable return/replacement information before placing an order.
The return period begins from the date on which the product is delivered to the customer.
3. Product Condition for Return
To facilitate a return, the product should generally be:
- Unused, wherever applicable
- In its original condition
- Returned with original packaging
- Returned with applicable accessories, manuals, tags and other included items
- Accompanied by the original invoice/order details, where applicable
Products that show signs of misuse, physical damage caused after delivery, unauthorized modification or alteration may not qualify for return or replacement, subject to applicable law.
Certain products may have additional product-specific conditions.
4. Unboxing & Supporting Evidence
For certain products and claims, including transit damage, missing items, wrong products or physical damage, PROFITKART may request supporting evidence such as:
- Unboxing video
- Photographs of the package and product
- Images of shipping labels
- Product or serial-number photographs
- Other information reasonably required to investigate the claim
Customers are strongly advised to record an uninterrupted unboxing video before opening the package, particularly for high-value, electronic and fragile products.
An unboxing video or other evidence may assist in the investigation and resolution of a claim. However, the absence of such evidence will be assessed based on the circumstances and applicable rights and policies.
5. How to Request a Return
Customers may initiate an eligible return request through the available PROFITKART support/request mechanism.
The customer may be required to provide:
- Order details
- Reason for return
- Product photographs or videos, where applicable
- Details of the issue
- Other information required to process the request
Once a request is received, PROFITKART may review the request and determine the applicable resolution in accordance with the product’s return terms.
6. Return Verification
Depending on the product and nature of the claim, PROFITKART may conduct a verification process before approving a return, replacement or refund.
Verification may include:
- Review of photographs/videos
- Review of order and delivery information
- Product inspection
- Verification of accessories and packaging
- Verification of serial numbers or other product identifiers
- Quality checks after reverse pickup
A return request does not automatically guarantee approval of a refund or replacement. The applicable resolution will depend on the circumstances, product terms and verification outcome, subject to applicable law.
7. Reverse Pickup
Where a return is approved and reverse pickup is applicable, PROFITKART or its designated logistics partner may arrange pickup from the customer’s registered delivery address or another eligible location.
Customers must ensure that the product is appropriately packed and ready for pickup, along with applicable accessories and documentation.
If reverse pickup is unavailable for a particular location or product, PROFITKART may provide an alternative return method where applicable.
8. Replacement
Where replacement is available and approved, PROFITKART may arrange for a replacement product subject to:
- Product availability
- Applicable product policy
- Verification of the return
- Applicable brand/seller terms
If a replacement is unavailable, PROFITKART may provide an alternative resolution, including refund, where applicable.
Replacement availability may vary by product and location.
9. Refund
Where a refund is approved, the refund amount will generally be processed after completion of the applicable verification/return process.
Refunds may be issued to the original payment method or through another applicable method, depending on the transaction and payment mechanism.
The time taken for the amount to reflect in the customer’s account may depend on the relevant bank, card issuer, payment gateway or financial institution.
For eligible prepaid orders, the refund process will be initiated after the applicable return/verification requirements are completed.
10. Cash on Delivery Orders
For eligible COD orders that qualify for a refund, PROFITKART may require the customer to provide appropriate bank account or other payment details through the designated refund process.
Refund timelines may vary depending on the method used to process the refund.
11. Products That May Not Be Eligible for Return
Certain products may not be eligible for return due to their nature, hygiene requirements, product condition, regulatory restrictions or manufacturer terms.
Examples may include:
- Personal care and hygiene products
- Innerwear and similar products
- Products specifically marked as non-returnable
- Products where return is restricted under applicable product-specific terms
The applicable return eligibility will be displayed on the relevant product/order page wherever applicable.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
12. Damaged, Defective or Incorrect Products
If a customer receives a damaged, defective or incorrect product, the customer should contact PROFITKART as soon as reasonably possible after delivery.
PROFITKART may request photographs, video evidence, packaging information or other details to investigate the issue.
Depending on the circumstances and applicable product terms, the resolution may include:
- Replacement
- Repair/warranty assistance
- Refund
- Return
- Other appropriate resolution
13. Missing Items or Accessories
If any essential item, accessory or component appears to be missing from the delivered package, the customer should report the issue promptly.
PROFITKART may investigate the issue with the relevant logistics partner, brand or seller and provide an appropriate resolution based on the findings and applicable terms.
14. Refund After Cancellation
If an order is successfully cancelled before dispatch or otherwise qualifies for cancellation, any applicable refund will be processed in accordance with the PROFITKART Cancellation Policy and applicable payment-processing timelines.
15. Delivery Delays
PROFITKART works with logistics partners to facilitate timely delivery.
Where a product is not delivered within the applicable committed delivery period, customers may contact PROFITKART for assistance.
Where applicable under law or the terms of the transaction, customers may be entitled to cancellation, return or refund in accordance with the applicable circumstances.
Delays caused by circumstances beyond reasonable control may be treated differently where permitted under applicable law.
16. Warranty-Related Issues
Some products may carry a manufacturer or brand warranty.
Where a product issue falls under the manufacturer’s warranty rather than PROFITKART’s return/replacement policy, PROFITKART may assist the customer in connecting with the applicable brand or authorized service process, where such assistance is available.
Warranty terms, duration and exclusions are determined by the applicable brand/manufacturer.
17. Return Shipping Charges
For eligible returns arising from circumstances such as damaged, defective, incorrect or materially mismatched products, return logistics will be handled in accordance with the applicable return arrangement.
For other eligible returns, any applicable return or shipping charges will be communicated according to the product-specific return terms.
18. Fraudulent or Abusive Return Requests
PROFITKART reserves the right to review unusual, fraudulent, abusive or repeated return activity.
Where there is evidence of misuse of the return or refund process, PROFITKART may take appropriate action in accordance with applicable law and its Terms & Conditions.
19. Changes to This Return & Refund Policy
PROFITKART may update this Return & Refund Policy from time to time to reflect changes in its business operations, products, services or applicable legal requirements.
The updated policy will be published on this page with a revised “Last Updated” date.
20. Customer Support
For assistance relating to returns, replacements or refunds, customers may contact PROFITKART through the available customer support channels.
OM NAMHA SHIVAY ENTERPRISES
Brand: PROFITKART
Email: support@profit-kart.com
Website: www.profit-kart.com
Important
Return eligibility shown on the individual product/order page will prevail for that particular product where it provides a more specific return/replacement period or condition, subject to applicable law.
PROFITKART reserves all rights and remedies available under applicable laws and regulations.